Client Spotlight - City of Hope

Technology Assessment, Prospect Pipeline Management, Campaign Planning & Blackbaud CRM

A CRM that Supports Hope

City of Hope is a comprehensive cancer center delivering scientific miracles that make lives whole again, and they needed a CRM that would support their day-to-day business and enable them to continue their mission.

This project included a focus on organizational structure, prospect pipeline management, and campaign planning, so City of Hope needed a technology partner with a deep understanding of nonprofit fundraising operations.

Blackbaud CRM Reimplementation

We joined the City of Hope team to improve processes and operations and help them design a more efficient fundraising program. City of Hope embraced the business process and technology assessment which determined a need to reimplement, rather than upgrade, Blackbaud CRM.

Zuri Group lead City of Hope through design sessions for each major functional area of the system. We completed appropriate business process changes, system configurations, and custom solutions, which allowed City of Hope to fully realize the potential of Blackbaud CRM.

Comprehensive processes and technology assessment resulting in a more efficient fundraising program

Fully-optimized Blackbaud CRM implementation that allows them to take advantage of every benefit of the technology

  Unprecedented system adoption levels achieved through supportive documentation, training and comprehensive user acceptance testing plans

  Delivered on time and under budget

​​​​​We are proud to be City of Hope’s trusted technology partner, helping them support their mission to give people the chance to live longer, better and more fully.

Learn more about City of Hope at their website, and find out how you can help Give Hope.