Susan brings over 15 years of experience in a variety of roles within the technology industry to her client work. Her background includes technical program management, product management, data analysis, and business analysis for nonprofit organizations, higher education, health care institutions, major banks, airlines, and hospitality clients.
Susan’s specialty is the management and delivery of complex SDLC, CRM implementations and upgrades, technical implementations and website development projects. Her project portfolio includes managing a variety of projects including CRM implementations for health care institutions, online donations integrations for higher education clients, custom SDLC projects for major banks and airlines, and integrations for non-profit clients. Susan’s expertise includes managing implementations of Blackbaud CRM, Luminate Online, eTapestry, Raiser’s Edge, Sitecore, iModules, WordPress and Kentico.
Susan’s management focuses on meeting both technological and business needs of clients by deftly bridging the gap between technical and non-technical stakeholders. Susan thrives on client engagement, technical challenges, team collaboration, creating efficiencies and problem solving.
Susan has been volunteering with the Bend Spay & Neuter Project since 2006, and was appointed to their Board of Directors in May 2018.