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The latest in CRM
It’s Not Typically On the Plan… But Watch for the Most Important Part of Your CRM Implementation
A CRM implementation project plan includes detailed workstreams with clear milestones for dozens of items: configuration, conversion, integrations, information delivery, testing, and so much more. However, a crucial component for success is vital to track and discuss...
Read moreReporting Options for Raiser’s Edge NXT in a post-Crystal Reports World
Change is usually accompanied by some pain along with a sizable amount of opportunity. With Blackbaud’s recently announced changes regarding Crystal Reports and Raiser’s Edge NXT, clients will have a good bit of both. There will surely be some challenges in sorting...
Read moreChange Management or Change Avoidance?
Change is often difficult for people to adapt to. So much so that we, as people, will often hold onto that which is cumbersome and inefficient but familiar just to avoid change. This change-avoidant behavior is so common that change management is quite often a formal...
Read moreEffects of Expansion: Nonprofit Vendors & Third-Party Support
A client recently asked about my thoughts on the nonprofit software industry. Specifically, they wondered, “Are the leading software providers in our space still relevant in terms of being end-to-end providers?” This question brought back memories of watching the...
Read moreBest Practices for Development Environments to Boost Morale & Productivity
If you’re lucky enough to have in-house developers who solve problems through code, it’s important to establish an effective environment for them to work in. Without one, your talented developers will be forced to spend valuable time completing tedious tasks rather...
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