Before You Can Make Change, You Must Know the Things You Cannot Change Let’s take a quick detour from Salesforce and focus on a particular dimension of Legacy 2.0 that I call, “Naming Your Sacred Cows.” With the idea that Salesforce can be an asset to avoiding Legacy...
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Implementing Salesforce? Make Innovation a Success Metric.
Everybody loves Salesforce—at least that’s the way it feels. Salesforce and its reliable nonprofit fundraising derivates offer tremendous customization, mobile-readiness, and automation capabilities, just to name a few of its best-known, distinguishing features. In my...
Read moreCould Salesforce be the Answer to Legacy 2.0?
One of the most common risks in an enterprise CRM system implementation is “Legacy System 2.0,” or “Legacy 2.0” for short. This is such an important topic that I’ve been writing about it for years. Legacy 2.0 is a term I coined to describe the almost universal...
Read moreHow to Upload Customizations to Your BBCRM Environment Without Creating a Support Ticket
A lot of the nonprofit organizations that we work with that use Blackbaud CRM like to have the ability to deploy their own customizations to non-production environments to become more self-sufficient. Thankfully, Blackbaud thought about this and has this functionality...
Read moreThe Ultimate Nonprofit Guide to bbcon 2019
bbcon 2019, the Blackbaud conference, is one of the leading conferences for technology in the social good and nonprofit space – and it’s right around the corner! Over the last thirteen years, I have attended bbcon in several capacities – as a ‘baudian, client...
Read moreQ&A with Elizabeth Vila, CRM Conversion Consultant
Elizabeth Vila is a CRM conversion consultant who uses her knowledge of Blackbaud systems and experience with nonprofit organizations to implement custom solutions for clients.. Get to know her better in this Q+A! How did you get started in working with nonprofits?...
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