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A CRM implementation project plan includes detailed workstreams with clear milestones for dozens of items: configuration, conversion, integrations, information delivery, testing, and so much more. However, a crucial component for success is vital to track and discuss...
Read moreChange is usually accompanied by some pain along with a sizable amount of opportunity. With Blackbaud’s recently announced changes regarding Crystal Reports and Raiser’s Edge NXT, clients will have a good bit of both. There will surely be some challenges in sorting...
Read moreChange is often difficult for people to adapt to. So much so that we, as people, will often hold onto that which is cumbersome and inefficient but familiar just to avoid change. This change-avoidant behavior is so common that change management is quite often a formal...
Read moreA client recently asked about my thoughts on the nonprofit software industry. Specifically, they wondered, “Are the leading software providers in our space still relevant in terms of being end-to-end providers?” This question brought back memories of watching the...
Read moreIf you’re lucky enough to have in-house developers who solve problems through code, it’s important to establish an effective environment for them to work in. Without one, your talented developers will be forced to spend valuable time completing tedious tasks rather...
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