Ryan specializes in post go-live stabilization, providing users with the tools and training necessary to becoming proficient in BBCRM after transition. His understanding of the way that advancement systems are used in day to day operations drives his user-centric approach.
We sat down with Ryan to ask him some questions so we can all get to know him a bit better.
Can we get a phonetic spelling of your last name?
Mot-cow-itz, or Mot-cov-itch if you’re Polish!
How many years have you been working with Blackbaud CRM?
Around 6 years. I served a Senior Enterprise Solutions Consultant at Blackbaud, specializing in Blackbaud CRM, The Raiser’s Edge NXT, and Blackbaud Direct marketing.
Helping users with their day to day experience! I believes the true power of any CRM is the people using it every day. If I can save a gift processor or an event planner a few hours of stress a week, that cumulative savings can add so much value for the organizations that we work with and their constituents.
I’m most proud of my role in our post go-live support offerings which focus on improving user’s lives once the dust of system transition has settled.
Those are the Health Checks, right? Can you tell me more about what’s involved in a Health Check and that their purpose is?
Our Health Check is a live CRM assessment that gauges team readiness, evaluates user needs, reprioritize efforts, boost morale, and so much more.
It typically consists of three to four days of discussions spread across various user groups within the organization and led by two to three of our solutions specialists.
Often overlooked in the software implementation process – it’s benefits cannot be overstated.Are there any areas of functionality you like working in best?
Advanced configuration. I love showing clients all the ways that CRM can be configured. It can sometime be a pain, but it’s also far more flexible than people believe! Are there any unexpected areas of CRM functionality that organizations could leverage for improved success?
In general, I’ve found that CRM implementations rarely cover the depth and usefulness of the marketing tools present within the system successfully. So, I love being able to show the marketing professionals that I work with the direct marketing functionality that’s available to them. It can improve their workflows and understanding dramatically.
Never! Visiting clients to support them face to face is one of my favorite parts of my job. Nothing beats working one-to-one with a user to solve an issue or walk through training examples.
Plus, I’ve never met a town I didn’t like. If you need someone there tomorrow – I’m your guy.
Ryan, we’re so glad to have you onboard!
I’m honored to be part of such a great team that’s contributed so much to this industry, and can’t wait to grow alongside y’all!