CRM and Data ServicesLearn to Love your Fundraising System
Imagine a database conversion that is on time and under budget. Imagine winning a team award for performance, following a system implementation. Imagine reducing stakeholder issues by 60%. These are our project realities.
Many organizations struggle with the donor database. You do not have to settle for lukewarm staff reviews, mediocre performance, low adoption rates, and silo shadow systems. We are skilled in the industry standard systems, and have particular expertise with Blackbaud CRM.
Our Blackbaud CRM clients are fully empowered to leverage the potential of the fundraising system. Business processes are aligned with technology and staff is enthusiastic that their Blackbaud tools support the way they work.
People, Process, and Technology
- CRM upgrade planning and execution
- Outsourced system administration
- Functional and technical training
- Data conversions and/or data imports
- Data management services (i.e. imports/exports, segmentation, merge/purge, etc.)
- Custom development (integration and customizations)
- Business intelligence and reporting
- System performance analysis and tuning (hardware and software)
We provide a full range of services including CRM implementation, data conversion, CRM customizations, training, data analysis and maintenance, project management, change management, and business process improvement.
Make Your CRM Work For You
Many nonprofits think they can own their CRM implementations – until the process starts. Software providers understand how their system can be implemented, but aren’t in the business of knowing the in-depth business processes and data intricacies of your organization. This is where Zuri excels.
Zuri Group’s technology and industry consulting ensures that your CRM conversion is driven by your business needs, not a vendor’s schedule. A successful conversion is one that gives your staff more powerful tools and better data, resulting in more efficiency and accuracy.
In addition to our expertise in Blackbaud CRM, our team is well-versed in other leading system including Millennium, Salesforce, Advance, Banner, and Raiser’s Edge. We have managed conversions, customizations, and integrations, which informs our best-practice approach.
We are dedicated to efficient, clean, well-managed data conversions, and working collaboratively with our client’s data experts to streamline the process. We have developed a proprietary tool that facilitates data mapping and conversion, dramatically reducing programming time and the need for revision.
Consulting for Your Industry
CRM conversions are about more than just moving data from one field to another. Software consultants can provide valuable models, but the decision on how to use a new system is up to you. Too often, nonprofits focus on “just getting it done” and miss critical opportunities for business process improvement and leveraging new system capabilities. With appropriate change management, your staff can stop dreading conversion and see it as an opportunity. Zuri Group combines software and industry expertise with your nonprofit’s policies and business processes to ensure that you get the most benefit from your new system.
With years of experience working with the nonprofit sector’s leading CRM systems, Zuri Group has the technical knowledge needed to ensure an accurate system conversion — as well as the industry knowledge to know that off-the-shelf CRM systems don’t always fully meet your needs.
Zuri Group provides the critical industry insight to make the leading CRM systems work better for your organization’s data and business needs.